Terms of Sale & Disclaimer
DISCLAIMER
By purchasing any product from this website, you acknowledge that Friendly Toys Enterprises Ltd. (“Friendly Toys”) does not direct or endorse any specific use. All use is at your own risk. Inserting any foreign object into your body carries inherent risk and may cause serious harm.
While Friendly Toys has taken great care to ensure the accuracy and quality of the information provided on this site, we make no guarantees regarding its completeness, reliability, or that the website will operate without errors.
Legal Age Requirement
You must be of legal age in your jurisdiction to access and use this website or make any purchases.
Fulfillment Times
Orders typically ship within 1–5 business days. During sales or product launches, fulfillment may take up to 3 weeks. You may cancel your order for a full refund any time before your shipping notification is sent.
Returns
Due to the intimate nature of our products, all sales are final. We do not accept returns under any circumstances.
Refunds
Once an item has shipped, no refunds will be issued. Please review all measurements carefully before purchasing. We are not responsible for damage caused by improper use or care. Follow the care instructions provided in your package and on this website.
Damaged Items & Order Issues
Inspect your order upon receipt. If you receive a defective, damaged, or incorrect item, contact us immediately at info@friendlytoys.ca. Stop using the product right away if it appears compromised in any way.
Hand-Made Products
All our products are hand-made and may feature variations in colour, size, or hardness. Actual dimensions may vary by ±5%.
Shipping
We reserve the right to switch carriers at our discretion. We are not responsible for destination-specific fees, including import duties, handling charges, or taxes.
Products are shipped in plain packaging. For most destinations (including the U.S.), commercial invoices are submitted electronically, and no product descriptions appear on the box. Our company name appears on the shipping label.
Please verify your shipping address carefully. Once an order ships, the address cannot be changed.