FAQs

DISCLAIMER:

The purchaser of any product contained within this website acknowledges that FRIENDLY TOYS ENTERPRISES LTD. (Friendly Toys) has in no way forced you to use it in any specific way and that ultimate use and risk of injury to person lies with the purchaser alone. Serious harm can come to you if you insert any foreign object into your body for that matter.

While Friendly Toys has invested considerable time and care in preparing the information and material which is contained on this website, Friendly Toys does not warrant that this website will operate free from defect or that information contained on this site is accurate, reliable or complete.

 

 

Is it safe?

When it comes to insertable toys, safety and hygiene are paramount. Platinum silicone is the ideal material for these products, offering unmatched body-safe properties.

Platinum silicone is highly regarded for its biocompatibility and non-toxic nature. Free from harmful chemicals like phthalates and hypoallergenic, it ensures that users experience no adverse reactions, making it perfect for sensitive and prolonged contact with the body.

One of the standout features of platinum silicone is its non-porous surface. Unlike other materials, it does not harbor bacteria or other pathogens, significantly reducing the risk of infections. This non-porous nature also ensures that the material remains intact and safe, even with frequent use.

Maintaining hygiene with platinum silicone is incredibly straightforward. It can be easily cleaned using mild soap and water, and for thorough sterilization, it can be boiled or placed in a dishwasher (top rack only). This ease of cleaning ensures that the toys remain safe for use time after time, providing peace of mind to users.

Platinum silicone’s resistance to chemicals and body fluids ensures that it remains stable and does not degrade over time. This stability is crucial for maintaining the safety and integrity of the toys throughout their lifespan.

How do you clean platinum silicone toys?

Cleaning Platinum Cure Silicone Between Insertions:

1. Rinse with Warm Water:

• Start by rinsing the toy with warm water to remove any surface debris or body fluids.

2. Use Mild, Unscented Soap:

• Apply a small amount of mild, unscented, and preferably antibacterial soap. Avoid soaps with harsh chemicals, fragrances, or dyes that could irritate the skin or damage the silicone.

3. Gently Scrub:

• Using your hands or a soft, non-abrasive cloth, gently scrub the toy to clean all surfaces. Pay special attention to any textured areas or crevices.

4. Rinse Thoroughly:

• Rinse the toy thoroughly with warm water to ensure all soap residues are removed. Residual soap can cause irritation during the next use.

5. Dry Completely:

• Pat the toy dry with a clean, lint-free towel. Alternatively, you can let it air dry on a clean surface. Make sure it is completely dry before storing or reusing to prevent any bacterial growth.

Deep Cleaning (Periodically or for Thorough Sterilization):

1. Boiling:

• Boil the toy in water for 3-5 minutes. Ensure the toy is fully submerged and not touching the sides of the pot to avoid any melting or deformation. Use tongs to remove the toy from the water and place it on a clean towel to air dry.

2. Dishwasher:

• You can place it on the top rack of the dishwasher and run a cycle without detergent. Ensure the dishwasher is set to a high-temperature wash to effectively sterilize the toy. 

 

How do you clean your hole for toys and fisting?

That’s the question creating so much anxiety for so many people. Everyone is different. We all have different diets, lifestyles and techniques. Eat a high-fibre diet. Consider fibre supplements. Keep your gut healthy. Rinsing your rectum with clean water should do the trick for toys under 8 inches of depth. For more depth or extended play you’ll want to clean deeper inside your colon. Follow this link for in-depth (wink wink) information. Don't be too hard on yourself, sh*t happens. 

What lube should I use?

Use powdered water-based lubes that you mix yourself with clean water. They are readily available online. Use lots of it. Use clean water and a clean sports bottle and mix it as described. You can play with the recipe to thicken the mix to your personal preference. It's very economical. 

You can also use grease-based. The big advantage is that it doesn't dry out as much. Your colon only absorbs water so grease will not be digested as such. Crisco is very cheap and available everywhere. Just be ready to answer the cashier when they ask what kind of pie you’re making tonight! 

Do NOT use silicone lube on silicone toys. While it wont per say damage your toy, it'll leave a thin filament and washing it off will be very hard. 

Why are platinum silicone toys expensive?

Because there is actual platinum in them. Needless to say, platinum is not cheap and this will always be reflected in the price. The silicone is cured with platinum to make your toy completely non-porous and safe. It won’t decay like vinyl or PVC rubber. You hole deserves only the best. If you haven't already, it's time to upgrade to the safest option.

What ingredients are in the toys?

Body-safe platinum silicone! No compromise. We do need to use a release agent like everyone else for production. We wash them before shipping but always wash your toys before using them.

Do you offer free shipping?

Yes! We offer free shipping in Canada and United States but the order must be 100CAD or 80$USD. For all other countries the discounted shipping rate is calculated at checkout. 

What about customs fees?

All of our toys are made in Canada and as such, they benefit from many trade agreements. There are no customs fees for USA (800$US and under), Europe (CETA), UK (CETA-TCA) and Australia/NZ (CPTPP). For all other markets we are not responsible for customs fees that you may need to pay upon delivery.

Please note VAT is different from custom duties and you may need to pay this on delivery in your jurisdiction. 

Where do you ship?

Our main markets are Canada/USA, Australia/NZ, UK/Europe. We ship to over 100 other countries. Don't hesitate to contact us (info@friendlytoys.ca) if you'd like a quote on shipping to your country if you are not able to checkout. 

How hard are the toys?

They are made of soft platinum silicone.

Soft is about 00-30 on the Shore Hardness Scale. It's forgiving and will adapt more to the shape of your hole. It'll also squeeze more at entry. Soft is an excellent choice for safety and training. 

If you would like your toys harder, please contact us at info@friendlytoys.ca and we can provide you with a quote.

Can I order a custom colour?

The short answer is no. We have five current colours. Purple Wreck, Turquoise Abyss, Dark Cave, Coral Trench & Amazonite. If new colours were to become available, they would be announced on our Twitter & mailing list. You can always send us feedback at info@friendlytoys.ca.

Is the packaging discreet?

Your order is shipped in a plain shipping box. Friendly Toys is written on the shipping label as the "Shipper". For most countries, the customs document is sent electronically. Therefore, no items description is required on the box.

How long will it take for my order to ship?

Usual fulfillment time is 1-5 days. During sales please expect longer waits.

What is the return policy?

Once shipped, there are no returns. Be sure to look at the sizes. We make big toys. Don’t be fooled by your eyes, or your hole. If you have an issue with your order, contact us directly and include your order number we'll be glad to assist you. 

What is the refund policy?

Once shipped, there are no refunds. 

Are your products available in store?

We only do business at www.friendlytoys.ca

Do you offer any discounts?

If we have sales, you will find out about it on X/Twitter or by joining our Mailing List. When a new product comes out, we offer special pricing for the launch. 

Is it your birthday? If the date is close to your birthday, let us know! We have a special offer for you.

Please note that the Fast Track Fist Kit is never part of any promotions as the price is locked in.

Can I contact you directly?

Yes please at info@friendlytoys.ca