FAQs
DISCLAIMER:
While Friendly Toys has invested considerable time and care in preparing the information and material which is contained on this website, Friendly Toys does not warrant that this website will operate free from defect or that information contained on this site is accurate, reliable or complete.
What ingredients are in the toys?
Body-safe platinum silicone! No compromise. We need to use a release agent like everyone else for production. We wash them before shipping but always wash your toys before using them.
Are they dishwasher safe?
Yes! But please refer to our care section for more advice.
What lubes can I use?
Click here to learn the dos and don't of platinum silicone.
Are they compatible with my F-Machine, Harness or other attachments?
Depends on the toy.
Bloomer, Wonder, Buster and Triple Pounder comes with a vac-u-lock hole free of charge.
Knuckle (including Fist Kit) does not. If you'd like a hole in those we can do it on certain sizes. Write us a note on the order or send us an email first and we can confirm with you.
Why are platinum silicone toys expensive?
Because there is actual platinum in them. Needless to say, platinum is not cheap and this will always be reflected in the price. The silicone is cured with platinum to make your toy completely non-porous and safe. It won’t decay like vinyl or PVC rubber. You hole deserves only the best. If you haven't already, it's time to upgrade to the safest option.
Do you offer free shipping?
Yes! We offer free shipping in Canada and United States but the order must be 100CAD or 80$USD. For all other countries the discounted shipping rate is calculated at checkout.
What about customs fees?
All of our toys are made in Canada and as such, they benefit from many trade agreements. There are no customs fees for USA (800$US and under), Europe (CETA), UK (CETA-TCA) and Australia/NZ (CPTPP). For all other markets we are NOT responsible for customs fees that you may need to pay upon delivery.
Please note VAT is different from custom duties and you may need to pay this on delivery in your jurisdiction. An assessment or processing fee may be charged by the processing authority in your country.
There are no fees of any type for the USA (under 800$).
Where do you ship?
Our main market is Canada and the USA. We ship to many other countries. Don't hesitate to contact us (info@friendlytoys.ca) if you'd like a quote on shipping to your country if you are not able to checkout.
How hard are the toys?
They are made of soft platinum silicone.
Soft is about 00-30 on the Shore Hardness Scale. It's forgiving and will adapt more to the shape of your hole. It'll also squeeze more at entry. Soft is an excellent choice for safety and training.
If you would like your toys harder, please contact us at info@friendlytoys.ca and we can provide you with a quote.
Can I order a custom colour?
The short answer is no. We have six current colours. Purple Wreck, Turquoise Abyss, Dark Cave. We also have super vivid Neon Yellow, Orange and Pink. The neon colours glow under UV light. If new colours were to become available, they would be announced on our Twitter, Bluesky & mailing list. You can always send us feedback at info@friendlytoys.ca.
Is the packaging discreet?
Your order is shipped in a plain shipping box. Friendly Toys is written on the shipping label as the "Shipper" when using Canada Post. Outside of Canada, we use FedEx and for most countries, the customs document is sent electronically so no item description are on the box.
How long will it take for my order to ship?
Usual fulfillment time is 1-5 days. During sales or launches fulfillment may take up for 3 weeks.
What is the return policy?
Once shipped, there are no returns. Be sure to look at the sizes. We make big toys. Don’t be fooled by your eyes, or your hole. If you have an issue with your order, contact us directly and include your order number we'll be glad to assist you.
What is the refund policy?
Once shipped, there are no refunds.
Are your products available in store?
We only do business at www.friendlytoys.ca
Do you offer any discounts?
If we have sales, you will find out about it on X/Twitter, Bluesky or by joining our Mailing List. When a new product comes out, we offer special pricing for the launch.
Do you offer a price guarantee?
We offer a 14 day price guarantee. If you purchased an item and it dropped in price within 14 days from your purchase, please contact us at info@friendlytoys.ca and we will refund you the difference.
Can I contact you directly?
Yes please at info@friendlytoys.ca